Mediland Healthcare Distributors Survey

Mediland healthcare distributors
Section One: Service Quality

1) How do you rate our service levels in terms of reception of calls?

2) Time for preparing quotation (shall not exceed 3 working days)

3) Response to breakdowns

4) Are preventative maintenance jobs done on scheduled time?

5) How do you rate the level of professionalism of our personnel?

6) how you rate our stock availability when you need it?

7) Are deliveries made on time?

8) If No is the answer on above question, are delays on deliveries ever communicated?

9) How do you rate the level of professionalism of our drivers?

10) Response time towards customer enquiry and complaints

11) How do you rate Mediland as a distributor?

Section 2- Improvements

1) Kindly state below if you have any suggestions on how we can improve our services to you

Customer Information

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